DISTINGUISHING FEATURES OF THE CLASS: The work involves performance of support service functions associated with the administration of public health services and programs. The purpose of the class is to relieve the professional staff of the more routine duties. Incumbents assist professional staff with client case management, monitor reports of essential public health information, produce communications and maintain records regarding such information as required. Additionally, incumbents prepare bills, maintain records including financials, provide information to clients relative to all aspects of available programs and benefits, may perform routine health and financial screenings, schedule appointments, and assist with education and outreach. Some after hour and/or weekend work is required as needed. Work is performed in accordance with established guidelines, under direct supervision of higher-level Health Department staff. Supervision of others is not a function of the position. Upon completion of the two (2) year traineeship, incumbents may be advanced to Public Health Program Assistant (SS) without further examination. Additionally, this position requires the ability to speak, write and understand Spanish as well as English.  Performs related work as required.

TYPICAL WORK ACTIVITIES: (Illustrative only)

• Speaks, reads, writes and interprets Spanish language and Spanish language documents, as needed;
• Monitors on a daily basis, reports relative to communicable diseases on NYS Department of Health website, and produces communications and maintains/updates records as needed;
• Monitors a variety of public health websites, such as ECLRS, CDESS, NYSIIS, LeadWeb, etc. and reports relevant data to appropriate health department staff;
• Monitors laboratory test results, tracks patient information, contacts physicians with results, prescreens for high-risk cases and/or cases requiring follow up, and sends out required communications in such cases;
• Assists Health Department professional staff with client case management;
• Assists in the maintenance of databases relative to patients with communicable diseases, cases requiring follow up, laboratory and office visit billing, and related information;
• Provides assistance in clinic situations as needed, including but not limited to interviewing prospective program participants to gather health and financial data and other information required for program eligibility determination, screening for program requirements such as residency, medical referrals, scheduling appointments, providing information, etc.;
• Prepares and distributes informational packets on various programs as needed;
• Receives telephone calls and visitors, answers questions and provides information according to program policies, procedures, and regulations;
• Maintains medical/office supply inventory, and orders supplies as needed;
• Operates a personal computer to produce correspondence, reports, spreadsheets, informational flyers and brochures, presentation materials, and other work documents;
• May attend a variety of department program and staff meetings and prepares, types and distributes meeting minutes;
• Performs a variety of related activities as required.

Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work assignments, as long as they can be reasonably understood to be within the logical limits of the job.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:  Knowledge of public health programs and services relative to immunization, communicable diseases, prevention, etc.; Knowledge of related community and county resources; ability to learn the full performance duties; ability to prepare informational materials on public health programs and issues, including flyers, pamphlets, audio‑visual presentations; ability to analyze and organize data and prepare records and reports; ability to learn and use computer software and perform web research; ability to communicate effectively both orally and in writing, to groups and individuals; ability to maintain accurate records; ability to speak English and Spanish fluently and to understand, read, write and translate both in English and Spanish ability to deal effectively and objectively with clients of diverse socio-economic backgrounds and cultures; good listening skills, social perceptiveness; tact; confidentiality; good judgment.

MINIMUM QUALIFICATIONS:  Either

1. Associate's degree or completion of sixty (60) college credits in public administration, health administration or a related field, or
2. Associate's degree or completion of sixty (60) college credits and one (1) year of full time work experience which involved assisting in the administration of public or community health or social programs; or
3. Graduation from high school or possession of a comparable diploma and three (3) years of full-time work experience which involved assisting in the administration of public or community health or social programs; or
4. An equivalent combination of training and experience as indicated in a) through c) above.

PLEASE NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.

SPECIAL REQUIREMENT:

1. Work after normally scheduled hours and/or work on weekends is required.
2. Access to transportation may be required to complete possible field work assignments in a timely and efficient manner.
3. Fluency in understanding, speaking, reading, writing, and translating Spanish and English.

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Competitive